Third party payment
In fast developing ecommerce industry, credit card payment solution is a very popular option. Many business man in this industry often go abroad to see their clients in addition talking online or per phone. There are some suggestion in meeting your clients for newbie.
Set an appropriate appointment for meeting. If you plan to go on a business trip and visit your client on your way, make sure notify your client ahead. Before you set off, please send the information to your client regarding the specific date and purpose by phone or Telex. If it’s an temporary visit, you also is advised to contact the employed officer to set a date. Let him prepare for your visit before he has settled to talk business with you. Avoid interruptions amid your communication. If the meeting site is in your company, please notify your staff not to interrupt. Too much interruption will affect the communication enthusiasm. Behave yourself in the communication. Just adhere to the common courtesy and maintain a pleasant posture. You will forfeit the good opinion of many people. Admit your mistake in appropriate time. If you seemingly make a mistake which cause big or small damage to other person, a regret words normally can get forgiveness from other one. At least it can make them not that irrigated at the time. Then you can explain thoroughly after they calm down. Your documents are material should be enough and fully. Specific things are more persuasive than oral expression. When your client heard you say: “We have a pamphlet in English. They will get a surge of interest and move on to ask you a lot of questions related with product. If you have collected your materials at ordinary times, you can answer all questions asked. It is very much helpful for your business meeting.
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Online shopping dispute is very normal with a great deal of increasing online transactions with third party payment ecommerce business fast development. Return policy is a very important and frequently used in customer dispute. However there are four categories of merchandise which are not being applied on return policy.
They are fresh and perishable product, online download or unpacking DVD, computer software and other digital product, customer costumed product, delivered newspaper and magazine. Meanwhile there are other three classic merchandise are not returnable: 1. Merchandise after unpacking affect personal safety or health 2. Merchandise after unpacking being greatly devaluation 3. Merchandise being clearly marked with near quality guarantee period or flaw. To refine the range of merchandise not-returnable is helpful for merchant and customer solve and reduce their dispute. There are also questions regarding the gift with merchandise is required to return or not. It is recommended that the merchandise itself and fitting, gifts should be return together. If the gifts include material object, credit, coupon, value voucher which are not able to return once together. The merchant can request customer to pay the gift price labeled beforehand. But who is responsible for the shipping fee. The return fee is should be undertaken by the customer. However if the merchant and customer has agreement otherwise, the shipping fee is per the agreement. The customer meet certain criteria will be waived on shipping fee. But after return it cannot meet the criteria the seller can deduct the shipping fee in the refund. Up to when the customer can receive refund? If the returned product is intact in good condition, normally it is required the merchant to refund within 7 days. |
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December 2018
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